Privacy & Communications Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
When you interact with our website or business, we may collect personal information such as:
- Name
- Phone number
- Email address
- Property address
- Information related to service requests, inspections, or estimates
This information is collected when you:
- Submit a form on our website
- Request an inspection, estimate, or service
- Contact us by phone, text, or email
- Are an existing or past customer
How We Use Your Information
We use your information only for legitimate business purposes, including:
- Responding to inquiries and service requests
- Scheduling inspections, appointments, or estimates
- Providing updates related to your project or services
- Customer support and follow-up
- Improving our services and customer experience
We do not use your information for unrelated or deceptive marketing.
Text Messages & Phone Calls
If you provide your phone number, you may receive calls or text messages related to:
- Your inquiry or service request
- Appointment confirmations or reminders
- Service updates or follow-ups
Message frequency varies. Standard message and data rates may apply.
You may opt out of text communications at any time by replying STOP, or request no further contact by contacting us directly.
Information Sharing
We take your trust seriously.
We do not sell, rent, or trade your personal information to third parties.
We do not share your information with outside companies for their marketing purposes.
Your information may only be shared with trusted service providers who assist us in operating our business (such as communication or scheduling tools), and only as necessary to provide our services.
All service providers are required to protect your information and use it solely for business-related purposes.
Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse.
While no system can guarantee 100% security, we actively work to safeguard your data.
Your Choices
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Opt out of communications
- Request that your information be removed from our records, where applicable
To make a request, please contact us using the information below.
Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this policy or how your information is handled, please contact us:
DKD Roofing · 12915 Nutty Brown Rd, Austin, TX 78737 · info@dkdroofing.com · Phone or text 512-766-4556